The aim of “INDICARE” (The Informed Dialogue about Consumer Acceptability of DRM Solutions in Europe), a project funded by the European Commission within the framework of its eContent Programme, is to contribute - from the perspective of consumers and users - to the deliberation of open questions about “Digital Rights Management” (DRM).

DRM-Systems (DRMs), i.e. technical as well as organisational provisions to manage rights with respect to digital goods, are primarily applied to enable new business models for the distribution of digital goods (music, video, TV, games, text documents etc.) and to stop unauthorised use. In the current state of development and deployment, conflicts have cropped up among stakeholders. A pivotal question is on what conditions DRMs will become widely accepted by consumers for a broad range of digital products. Furthermore it is a moot question whether and on what conditions, small and medium sized content providers will employ DRMs for the exploitation of digital content.

The overall objectives of INDICARE, to be achieved by means of the Informed Dialogue, are: bringing the interests of European consumers and smaller users to bear, to reconcile the interests of all actors involved, and by this to support the development of a common European position with respect to hitherto contended questions.

To this end INDICARE provides a variety of means for information exchange and debate. Those interested to participate can do so at different levels of involvement: from posting every now and then contributions to the online-discussion to authoring original articles. It is even possible to get even more intensively involved in the publication process of the project. A prerequisite for the success of a dialogue project of this type is to continuously feed it with information relevant and stimulating for different target groups. Therefore investigations and original scientific research by the project partners are of great importance.

The most important project activities are as follows:

• A comprehensive and informative website on consumer and user aspects of DRM.
• An electronic discussion forum in order to exchange views, to disseminate information on recent developments, and to answer specific questions raised by participants.
• A monthly publication, the INDICARE Monitor, covering news stories, statements of opinion, hands on experiences, cases of best or worst practice, reviews, interviews, etc.
• Five workshops dealing with “Business Models and Rights Management”, “e-Payments for Digital Content”, “Consumer Perspective on DRM”, “Social Exclusion by DRM”, and “Human Factors of DRMs”.
• Comprehensive state of the art reports providing up-to-date information about legal, technological, economic, and social aspects of DRM developments.
• Consumer surveys in order to obtain reliable data about usage patterns and consumer behaviour with respect to digital goods, as well as about consumer preferences and the acceptability of DRM solutions.
• Publications for specifically targeted audiences, namely a “Consumer Guide”, a “Guide for Users”, and “Policy Papers”.

ITAS has generated the idea of the INDICARE project and coordinates the consortium carrying it out. The project partners are besides ITAS three well-known European research institutions.

Project Name

The acronym INDICARE stands for the INformed DIalogue about Consumer Acceptability of DRM Solutions in Europe.

Overall Goal

The overall goal of INDICARE was to raise awareness, help to reconcile heterogeneous interests of multiple players, and to support the emergence of a common European position with regard to consumer and user issues of Digital Rights Management (DRM) solutions.

INDICARE and the eContent Programme

The INDICARE project was financially supported as an Accompanying Measure under the eContent Programme of the Directorate General Information Society of the European Commission (Reference: EDC - 53042 INDICARE /28609). INDICARE started first of March 2004 and ended February 2006.

The objective of the INDICARE project is also to buttress the overall goals of the eContent programme, i.e. to increase availability, use and distribution of European digital content.

In its views and opinions, the INDICARE project is independent from the European Commission and the views expressed by and within the INDICARE project are not necessarily the opinions of the European Commission.

Focus

INDICARE addressed problems pointed out in the eContent work programme 2003-2004: “There has been little attention to the consumer side of managing rights. Questions remain open as to the level of consumer acceptability of rights management solutions. Interface and functionality of systems, as well as policy issues linked to privacy and access to information should be the investigated. The consumer question also involves the easiness of access, the legitimate use of content and business models and the easiness of access for disabled persons” (p. 19). In addition to consumer issues INDICARE addressed the user side, in particular concerns of creators and small and medium-sized information providers.

The project focused especially on issues of consumer and user concerns regarding Digital Rights Management (DRM) systems. Besides consumers, mainly the concerns of small and medium-sized users firms were looked upon. While for the most part the online distribution of digital content over fixed or mobile electronic networks was considered, also the offline distribution (e.g. CDs, DVDs) was included. The considered types of information are mainly commercial content, such as digital music, movies, books, or software including games. The main regional focus was Europe, but also developments outside Europe were taken into account.

Approach

The INDICARE project established and maintained an informed dialogue about consumer and user issues of DRM. Informed dialogue means that discussions was stimulated and informed by good quality input such as news information and profound analyses (see Publications and Journal Archive). Part of the input was derived from interdisciplinary in-depth research of the INDICARE partners as well as from knowledge of experts and stakeholders co-operating with INDICARE.

Composition of Partners

The composition of partners brought together the interdisciplinary competences required for the Informed Dialogue.

• Institute for Technology Assessment and Systems Analysis (ITAS), Forschungszentrum Karlsruhe, Karlsruhe, Germany, the co-ordinator of the project, has long-standing experience in socio-economic studies of information and communication technologies (ICT), technology assessment and policy advise.
• Berlecon Research, Berlin, Germany, analyzes the market for information technologies and the services based on IT, their usage and the effects of new technologies and concepts on enterprises and markets. The economic and technical expertise of Berlecon is based on scientific methods of analysis.
• Instituut voor Informatierecht (IViR), Faculteit der Rechtsgeleerdheid, Universiteit van Amsterdam, , Amsterdam, The Netherlands, is one of the outstanding European centres for information law, focusing on intellectual and industrial property, e.g. copyright, software patents, privacy and media law. IViR website
• Search Laboratory, Méréstechnika és Információs Rendszerek Tanszék, Budapesti Műszaki és Gazdaságtudományi Egyetem, Budapest, Hungary, has expertise in technology research on DRM systems, mobile and Internet security, and adds the perspective of new member states.

INDICARE Monitor — About Consumer and User Issues of Digital Rights Management Solutions, ISSN 1614-287X

The INDICARE Monitor is the electronic periodical of the EU-funded project INDICARE that was published every last Friday of a month.

Articles after February 2006

The progress of DRM in the United States — Part 2: New DRM technologies and content markets
by Bill Rosenblatt

The progress of DRM in the United States — Part 1: The legal background
by Bill Rosenblatt

The French legislation on DRM interoperability: right problem, wrong solution
by Bill Rosenblatt

GPLv3 tribulations
by Mara Rossini

[top of page]

Volume 2, Number 12, 24 February 2006

[pdf]

Editorial
by Knud Böhle

Digital video usage and DRM: Results from the second INDICARE survey
by Nicole Dufft

Human factors of DRM – A tour d'horizon
Report about the fifth INDICARE workshop
by Kristóf Kerényi

DRM and contract terms
by Lars Grøndal

Copyright law as an enigma for laypersons and the need for iRights.info
by Matthias Spielkamp

Christophe R. vs Warner Music: French court bans private-copying hostile DRM
by Natali Helberger

Vive la Balance! Pleading for a French revolution of copyright
by Natali Helberger

DRM beyond copyright enforcement – alternative models for content distribution
by Daniel A. Nagy

The Future Digital Economy: A session report on DRM
by Philipp Bohn

Research into user-(un)friendly DRM. A review
by Knud Böhle

Focus theme: Trust, DRM, TC

Consumers should welcome "effective" DRM – if it meets their needs
by Mark Bide

Trusted computing for digital rights management
by Robert A. Gehring

OpenTC – an open approach to trusted virtualization
by Dirk Kuhlmann

The role of Trusted Computing in Digital Rights Management within the OpenTC project
by Florian Schreiner, Michael Pramateftakis and Oliver Welter

iPod’s hegemony challenged – new music-enabled smart phones enter the market
by Gergely Tódt

Legal risk assessment of Trusted Computing. A review
by Arnd Weber and Dirk A. Weber

[top of page]

Volume 2, Number 11, 27 January 2006

[pdf]

Editorial
by Knud Böhle

Digital rights management and people with sight loss
by David Mann

Trusted intermediaries are key to accessible content delivery
by David Crombie, Roger Lenoir, David Mann, Neil McKenzie,

Digital rights management and accessibility
by Zoltán Nagy

DRM interoperability and reusability through a generic software architecture
by Sam Michiels, Koen Buyens, Kristof Verslype, Wouter Joosen and Bart De Decker

DRM for digital broadcasting in Japan
by Kiyohiko Ishikawa

The Sony BMG rootkit scandal. Consumers in the US finally wake up. And march to courts…
by Natali Helberger

[top of page]

Volume 2, Number 10, 23 December 2005

[pdf]

Editorial
by Knud Böhle

Some of the reasons for BEUC's Campaign on Consumers’ Digital Rights
by Cornelia Kutterer

Music services are incompatible – A research of what we already know
by Kristóf Kerényi

DVB-CPCM — First steps towards an open standard for a content protection and copy management system from the DVB
by Chris Hibbert

DRMTICS 2005 – a truly interdisciplinary forum for DRM research. A conference report
by Wanqing Li, Rei Safavi-Naini and Nicholas Sheppard

Axmedis plus = technology + users + consumers. A report on the 1st International Conference on Automated Production of Cross Media Content for Multi-channel Distribution (Axmedis 2005)
by Gergely Tóth

[top of page]

Volume 2, Number 9, 25 November 2005

[pdf]

Editorial
by Knud Böhle

Intrusive DRM: The cases of Sony BMG, StarForce and Microsoft
by Philipp Bohn

Rights management and the revolution in e-publishing
by Bill Rosenblatt

Google Book Search: fostering public access in a controlled way. INDICARE-Interview by Knud Böhle
with Jens Redmer

Commission Recommendation on cross border licensing: Last train boarding now!
by Margreet Groenenboom

DRM researchers do not disregard consumer acceptability any more. A report on the fifth ACM workshop on Digital Rights Management
by Kristóf Kerényi

Governing the interrelation of information markets and the public domain. A review
by Knud Böhle

[top of page]

Volume 2, Number 8, 28 October 2005

[pdf]

Editorial
by Knud Böhle

Profitable piracy and content degradation. An alternative to strong content protection
by Vural Ünlü

Magnatune – A voluntary-based model for online music
by Tobias Regner and Javier Barria

Can TPMs help create a commons? Looking at whether and how TPMs and Creative Commons licenses can work together
by Jordan S. Hatcher

Virgin Media versus iTunes. Using competition law as tool to enforce access to DRM … and failing
by Natali Helberger

The OECD takes on digital content
by Philipp Bohn

[top of page]

Volume 2, Number 7, 30 September 2005

[pdf]

Editorial
by Knud Böhle

Online music markets in China
The broader picture and the role of copyright and DRM
by Lucy Montgomery

Online music in Hungary
by Kristóf Kerényi

Popkomm 2005: DRM not in the focus
by Nicole Dufft

Improving cross border licensing practices for online music stores
The European Commission's view
by Margreet Groenenboom

Helping libraries manage digital rights
Standards for the electronic communication of licensing terms
by Brian Green

Business models and rights management for eLearning in Europe
Findings of the OrmeE project
by Paola Mazzucchi

Digital rights in the information society
Opportunities and challenges regarding citizens’ access to information
by Jacob Skjødt Nielsen

[top of page]

Volume 2, Number 6, 26 August 2005

[pdf]

Editorial
by Knud Böhle

Science can’t accept technical barriers of content use!
INDICARE-Interview by Ulrich Riehm
with Arnoud de Kemp

Protecting the entertainment industry against commercial piracy.
INDICARE-Interview by Margreet Groenenboom
with Tim Kuik

Not so silly after all – new hope for private copying
by Natali Helberger

Attitudes towards DRM in the Independent music sector
by Philipp Bohn

Mobile DRM convergence
by Philipp Bohn

The ungrateful task of establishing a new technology
Some lessons from the DRM Strategies Conference 2005
by Thorsten Wichmann

Digital Media Project – Part II: Chances of an open standard
by Ernö Jeges and Kristóf Kerényi

Managing copyright in a digital world
An introduction to the contributions model and the Rights Office System
by Nicholas Bentley

[top of page]

Volume 2, Number 5, 29 July 2005

[pdf]

Editorial
by Knud Böhle

Creative Humbug? Bah the humbug, let’s get creative!
by Mia Garlick

A breakdown of consumer protection law in the light of digital products
by Martien Schaub

What Norwegian politicians should know about DRM
by Christine Hafskjold

Podcasting-profit-possibilities. Will DRM invade the scene?
by Nicole Dufft

eBooks - The stony road to success and the role of DRM
by Philipp Bohn

TIRAMISU: That's unobtrusive DRM in the home domain
by Boštjan Maruši?, Philippe de Cuetos, Laurent Piron, Zvi Lifshitz

ODRL workshop 2005 report
by Susanne Guth, Renato Iannella, Carlos Serrão

[top of page]

Volume 2, Number 4, 24 June 2005

[pdf]

Editorial
by Knud Böhle

Copyright - complexity – confusion. "The basic approach to copyright needs rethinking". INDICARE-interview by Nicole Dufft
by Till Kreutzer

Creative Humbug. Personal feelings about the Creative Commons licenses
by Péter Benjamin Tóth

Licences for open access to scientific publications – a German perspective
by Ellen Euler

Norwegian implementation of the EUCD Article 6
by Thomas Rieber-Mohn

Contractual balance in digital content services
by Timo Ruikka

Rent-A-Star: Do you subscribe to digital music?
by Philipp Bohn

P2P sharing: Commercialize it!
by Philipp Bohn

Digital Media Project – Part I. Towards an interoperable DRM platform
by Ernö Jeges

DRM: from theory to implementations. Report from a course in Louvain-la-Neuve, 17-19 May 2005
by Ernö Jeges

[top of page]

Volume 2, Number 3, 30 May 2005

[pdf]

Editorial
by Knud Böhle

Digital music usage and DRM. Results from a representative consumer survey
by Nicole Dufft

The use of digital rights management in document supply
by Andrew Braid

National libraries, preservation and digital rights management. INDICARE-interview by Knud Böhle
by Tobias Steinke

Digital rights management and mass amateurization
by Dan Hunter

Consumer acceptance of digital rights management systems
by Marc Fetscherin

Real money for virtual items: A case for DRM?
by Danny Vogeley

Preparing for the Iditarod of the digital world
by Natali Helberger

A2K: Access to Knowledge – Make it happen
by Natali Helberger

First Supplement of the INDICARE State-of-the-Art Report released
by INDICARE Team

INDICARE consumer survey on digital music published
by Nicole Dufft

[top of page]

Volume 2, Number 2, 29 April 2005

[pdf]

Editorial
by Knud Böhle,

QA Focus information for digital libraries. A case study of CC implementation
by Marieke Guy and Brian Kelly

The role of digital rights management in Open Access
by Richard Poynder

Fair use licensing in library context
by Pasi Tyrväinen

The role of digital rights management in library lending
by Karen Coyle

Preservation versus exploitation. Dilemmas in the reissue of historical recordings
by Michael Rader

DRM and developing countries. Comments on the INDICARE state of the art report
by Manon Ress

All in one! Volume 1 of the INDICARE Monitor for download
by Knud Böhle

[top of page]

Volume 2, Number 1, 25 March 2005

[pdf]

Editorial
by Knud Böhle,

E-Payment and DRM – Integration needed. A brief summary of the second INDICARE workshop in Budapest, February 3, 2005
by Kristóf Kerényi,

Where do DRM- and e-payment systems meet? INDICARE-Interview by Knud Böhle
with Rüdiger Grimm

Critical review of MPEG LA software patent claims. The usage of open source rights expression languages must be royalty free
by Susanne Guth and Renato Iannella

Economic analysis of DRMs roll-out over the Internet
by Olivier Bomsel and Anne-Gaëlle Geffroy

Violation of consumer rights with DRM-based usage control systems. The case of Half-Life 2
by Danny Vogeley

How to implement copyright exceptions in DRM systems. A proposal substantiated for the copyright exceptions in German law
by Dominik Knopf

Comparing the EUCD implementation of various Member States. A review
by Margreet Groenenboom

Better take a long tail look… Three remarks on the first INDICARE state-of-the-art-report
by Timo Ruikka

[top of page]

Volume 1, Number 9, 25 February 2005

[pdf]

Obscurity in patent matters. Editorial
by Böhle, Knud

MPEG-LA’s portfolio license – A jumpstart for DRM-based markets? INDICARE-Interview by Thorsten Wichmann
with Horn, Lawrence

Hail to the flag, it’s the 1st of July. The main arguments against the implementation of the US Broadcast Flag
by Lambers, Rik

Thou shalt not mislead thy customer! The pitfalls of labelling and transparency
by Helberger, Natali

Copyright exemptions have to become consumer rights! INDICARE-Interview by Nicole Dufft
with von Braunmühl, Patrick

Need for a comprehensive re-thinking of "DRM" systems and copyright
by Tóth, Péter Benjamin

Report on the 3rd DRM Conference, Berlin, 13th and 14th January 2005
by Orwat, Carsten

Getting the work of MPEG-21 right. A comment to the first INDICARE state-of-the-art-report
by Barlas, Chris

[top of page]

Volume 1, Number 8, 28 January 2005

[pdf]

About the mindset of pirates. Editorial
by Böhle, Knud

"Two souls, alas! are lodg'd within my breast ... ". Results of an online-survey on film consumption and piracy
by Langewitz, Oliver

Restriking the balance: from DMCA to DMCRA. A short analysis of the May 2004 Hearing on the Digital Media Consumers' Rights Act
by Lambers, Rik

Digital Rights Management or Digital Content Control
by Tóth, Péter Benjamin

When "playing" isn't "playing" or how to achieve semantic interoperability
by Rump, Niels/Barlas, Chris

DRM at IST 2004
by Hornák, Zoltán

Eight comments on the first INDICARE state-of-the-art-report
by Doctorow, Cory

Another cry in the wind? A review of Indicare's first state-of-the-art report
by Merrill, Philip

[top of page]

Volume 1, Number 6/7, 17 December 2004

[pdf]

INDICARE's first state-of-the-art report - food for thought?! Editorial
by Böhle, Knud

Learning from P2P: Evolution of business models for online content
by Rosenblatt, Bill

If you can't beat them, join them - DRM as the future for collecting societies. INDICARE-Interview by Natali Helberger
with Beemsterboer, André

Mobile music in Japan - Japan's reality is our future
by Hess, Jan Michael

Turning infringing users into paying customers - A new trend in anti-piracy
by Jeges, Ernö

Chiariglione's vision: An interoperable DRM platform to the benefit of all. INDICARE-Interview by Knud Böhle
with Chiariglione, Leonardo

Content protection comes first. A report about the Fourth ACM Workshop on Digital Rights Management
by Kerényi, Kristóf

DRM strategies debate in the US - A report from a JupiterMedia Conference
by Kerényi, Kristóf

Announcement from INDICARE: INDICARE State-of-the-Art Report Released

Announcement from INDICARE: Report on the 1st INDICARE Workshop: Business Models for Mobile Music and DRM

[top of page]

Volume 1, Number 5, 29 October 2004

[pdf]

Mobile Music is Hot. Editorial
by Wichmann, Thorsten

Net music the Danish way: Locked down and easily cracked
by Nielsen, Kurt Westh

DRM and music: How do rights affect the download price?
by Fetscherin, Marc/Vliestra, Cristina

In search of Greg Koch. A hands-on iTunes experience
by Riehm, Ulrich

The music came to Berlin: Popkomm 2004
by Dufft, Nicole

It's not a right, silly! The private copying exception in practice
by Helberger, Natali

Was it ever a right? What record labels tell us about consumer rights
by Rader, Michael

Who protects the un-protected? Open access publication needs DRM!
by Friend, Frederick J.

Approaching the DRM needs of the educational system in the UK. A review of Intrallect's DRM study on behalf of JISC
by Riehm, Ulrich

[top of page]

Volume 1, Number 4, 24 September 2004

[pdf]

"On present trends DRM will make a bad situation worse." A short analysis of the position paper on Digital Rights Management by BEUC. Editorial
by Böhle, Knud

Talking about the BEUC position paper on Digital Rights Management. INDICARE-Interview by Knud Böhle
with Kutterer, Cornelia

Value-centered design of Digital Rights Management. Perspectives on an emerging scholarship
by Bechtold, Stefan

From couch potato to active consumer. Potential impact of bi-directional Rights Expression Languages
by Rump, Niels/Barlas, Chris

DRM and privacy - friends or foes? An introduction to Privacy Rights Management (PRM)
by Tóth, Gergely

Rights locker architecture - the next step? Potential and risks of a new approach to digital content delivery
by Melzer, Roy

"Some rights reserved". Creative Commons in between unlimited copyright and copyright anarchy. INDICARE-Interview by Bettina-Johanna Krings
with Dreier, Thomas

Collecting societies - not yet "six feet under". A brief review of the international symposium "Digital Rights Management: The End of Collecting Societies?" at the University of Lucerne, Switzerland, June 24 and 25, 2004
by Graber, Christoph Beat/Nenova, Tihomira/Girsberger, Michael

[top of page]

Volume 1, Number 3, 27 August 2004

[pdf]

Knock out by copyright expiration. The JibJab Media Inc. v Ludlow Music Inc. copyright affair watched from a distance. Editorial
by Böhle, Knud

Open DRM standards for interoperable mobile services. The Open Mobile Alliance releases OMA DRM 2.0 — moving from OMA 1.0 onwards
by Buhse, Willms

Contest of Formats. The race of audio formats is advanced, while the race for interoperability of protected formats is just about to start
by Tóth, Gergely

The tension between interoperability and information security. Compulsory licensing of information security technology
by van Daalen, Ot

The right to resell. Will eBay finally allow secondary markets for digital media?
by Niehüser, Lutz

Musicians' voice to be heard! What musicians think of file sharing, DRM, and copy protection
by Riehm, Ulrich

Code is NOT law. A short report on the "Code as Code" workshop in Amsterdam, 1-2 July
by Lambers, Rik

[top of page]

Volume 1, Number 2, 30 July 2004

[pdf]

Of vanishing media and copyright enforcement by destruction. Editorial
by Böhle, Knud

The Creative Commons experience in the Netherlands. Taking the law into your own hands, copyright law that is
by Hendriks, Nynke

Report by the High Level Group on DRM at the European Commission
by Orwat, Carsten

Will iTunes be successful in Europe? And if so, what does that mean for consumers?
by Dufft, Nicole

Stakeholders in Digital Rights Management: The case of music industry
by Fetscherin, Marc

File sharing on P2P networks. The network bandwidth problem and the limits of filtering
by Kerényi, Kristóf

Consumer concerns considered?! A selective book review
by Böhle, Knud

[top of page]

Volume 1, Number 1, 25 June 2004

[pdf]

INDICARE Monitor: What is it good for? Editorial
by Böhle, Knud

The dream team: music on the mobile phone?
by Dufft, Nicole

Short description of some standards currently used in the field of DRM solutions. Standards in the Field of Mobile DRM
by Kerényi, Kristóf

A bite from the apple. "Digital Rights Management Strategies 2004", New York, April 2004
by Helberger, Natali

Interplay of players better natured than expected. A report from the Conference Digital Rights Management - Distribution and Security of Digital Media and Information, 22 April 2004, Munich
by Böhle, Knud

[top of page]

Online Journal "INDICARE Monitor"

• Complete Volume 1 (2004/2005):
  • Download Volume 1 (PDF, 2 MB)
• Complete Volume 2 (2005/2006):
  • Download Volume 2 (PDF, 3.4 MB)

INDICARE Guides

• Download Guide (PDF, 223 KB)

INDICARE Consumer Surveys

• Digital Video Usage and DRM, Results from a European Consumer Survey, Berlin, 23 February 2006
  • Download Report (PDF, 1.9 MB)
• Digital Music Usage and DRM, Results from a European Consumer Survey, Berlin, 24 May 2005
  • Download Report (PDF, 1.8 KB)

INDICARE Workshop Reports

• Human Factors of DRM, Report on the 5th INDICARE Workshop, held on 19 January 2006, Budapest
  • Download Report (PDF, 449 KB)
• DRM in Public Science, Report on the 4th INDICARE Workshop, held on 8 Dec 2005, Brussels
  • Download Report (PDF, 296 KB)
• Fair DRM Use, Report on the 3rd INDICARE Workshop, held on 28 May 2005, Amsterdam
  • Download Report (PDF, 272 KB)
• E-Payment and DRM for Digital Content, Report on the 2nd INDICARE Workshop, Budapest, 3 February 2005:
  • Download Report (PDF, 843 KB)
• Business Models for Mobile Music and DRM, Report on the 1st INDICARE Workshop, Berlin, 30 September 2004
  • Download Report (PDF, 669 KB)

INDICARE State-of-the-Art Reports

• First Update of the State-of-the-Art Report: Digital Rights Management and Consumer Acceptability. A Multi-Disciplinary Discussion of Consumer Concerns and Expectations, 27 May 2005
  • Download Report (PDF, 389 KB)

• 1st State-of-the-Art Report: Digital Rights Management and Consumer Acceptability. A Multi-Disciplinary Discussion of Consumer Concerns and Expectations, December 2004
  • Download Report (PDF, 1 MB)

Knud Böhle

Institute for Technology Assessment and Systems Analysis (ITAS), Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft, Karlsruhe, Germany

Philipp Bohn

Berlecon Research GmbH, Berlin, Germany

Nicole Dufft

Berlecon Research GmbH, Berlin, Germany

Margreet Groenenboom

Institute for Information Law (IViR), Faculty of Law, University of Amsterdam, Amsterdam, The Netherlands

Natali Helberger

Institute for Information Law (IViR), Faculty of Law, University of Amsterdam, Amsterdam, The Netherlands

Zoltán Hornák

Budapest University of Technology and Economics, Department of Measurement and Information Systems, SEARCH Laboratory, Budapest, Hungary

Ernö Jeges

Budapest University of Technology and Economics, Department of Measurement and Information Systems, SEARCH Laboratory, Budapest, Hungary

Kristóf Kerényi

Budapest University of Technology and Economics, Department of Measurement and Information Systems, SEARCH Laboratory, Budapest, Hungary

Rik Lambers

Associate member, University of Amsterdam, Amsterdam, The Netherlands

Carsten Orwat (project coordinator)

Institute for Technology Assessment and Systems Analysis (ITAS), Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft, Karlsruhe, Germany

Michael Rader

Institute for Technology Assessment and Systems Analysis (ITAS), Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft, Karlsruhe, Germany

Ulrich Riehm

Institute for Technology Assessment and Systems Analysis (ITAS), Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft, Karlsruhe, Germany

Gergely Tóth

Budapest University of Technology and Economics, Department of Measurement and Information Systems, SEARCH Laboratory, Budapest, Hungary

Thorsten Wichmann †

Berlecon Research GmbH, Berlin, Germany